FAQ
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
How can I modify or cancel my order?
To make changes or cancel your order, please contact our customer service team by phone. We’re available on our toll-free number from 9 AM to 6 PM Eastern Time, Monday through Friday. Please note that orders cannot be modified or canceled once they have been shipped.
Where can I check my order status?
To track your order, please get in touch with our customer service team. You can call our toll-free number from 9 AM to 6 PM Eastern Time, Monday through Friday. You can also email us at info@jpurarts.com for the latest updates.
How do I use a promotional code?
At checkout, you’ll see a field labeled “Promotional Code.” Enter your code there and click “Apply” to redeem the offer before completing your order.
What should I do if there’s an issue with my order?
If you experience any problems or notice damage caused during shipping, please contact our customer service team right away at our toll-free number, 0000. We’re available from 9 AM to 6 PM Eastern Time, Monday through Friday. For oversized rug orders, please note that a special process applies in case of any issues.
How long will it take for my order to arrive?
Delivery times may vary depending on your location and the size of your order. For more accurate details, please contact our customer service team at our mo. no. +91 7740 9911 75, available from 9 AM to 6 PM Eastern Time, Monday through Friday. Please note that oversized rug orders may require additional handling time.
Can I learn more about your return policy?
We offer a 30-day in-home trial on all rugs. Please note that this does not apply to custom rugs, clearance items, or opened rug pads. If you’re not completely satisfied, you can return your rug—no questions asked. However, return shipping costs will be your responsibility.
How and when will my credit card be charged?
Your credit card will be billed shortly after you click the “Submit Order” button during checkout.
How do credit card pending and authorization charges work?
If you notice pending charges for an order that wasn’t completed, was canceled, or is still being processed, it is likely a temporary authorization from your bank or card issuer. This is a standard procedure used to verify funds and ensure smooth processing of your order.
When will I receive my refund?
Once we receive your returned item, it will be inspected to ensure it is not damaged or soiled. After the inspection is completed, your refund will be processed. Please note that it may take a few additional days for your bank to credit the amount to your account and reflect it on your statement.
What is the best way to contact you?
You can reach our Customer Service team by calling our toll-free number from 9 AM to 6 PM Eastern Time, Monday through Friday. We also offer live chat support during these hours. Alternatively, you can email us at info@jpurarts.com